Peterborough Ecoclean – Q&A (Steam Cleaning, Roof Moss Removal, Gutters and Graffiti)
Peterborough Ecoclean is a family-run, Peterborough-based exterior cleaning company specialising in steam cleaning and low-pressure exterior cleaning. We focus on methods that are effective, surface-safe and environmentally responsible, helping homeowners, businesses and industrial sites keep property looking sharp without unnecessary damage or harsh processes.
Below are our most common questions and straight answers, written to help you choose the right cleaning method, understand what to expect on the day, and keep results looking better for longer.
Q1) What makes Peterborough Ecoclean “eco-friendly”?
A: Our approach is based on using the least aggressive method that still gets a proper result. Steam cleaning uses controlled heat to lift contamination with less reliance on heavy chemicals. Where treatments are needed (for example on roofs), we use biodegradable products designed for professional exterior cleaning. We also work in a controlled way, with clear site setup and sensible run-off management, so your home, garden and surrounding surfaces are protected.
Q2) Is steam cleaning better than pressure washing?
A: On many surfaces, yes. High-pressure jet washing can be effective, but it can also etch or damage some materials, strip pointing, disturb jointing sand and force water into places it shouldn’t. Steam cleaning is different: it uses heat and controlled pressure to break the bond of grime, algae and organic build-up. That typically means a safer clean on sensitive surfaces and a better finish without the “scarring” sometimes left behind by aggressive pressure washing.
Q3) Do you pressure wash roofs?
A: No. We do not pressure wash roofs. Roof tiles and fittings can be damaged or dislodged by high-pressure washing, and water can be driven into the roof space. Instead, we use a safer combination of manual moss removal, low-pressure steam cleaning and soft washing to clean thoroughly while protecting the roof.
Q4) What’s the difference between steam roof cleaning and soft washing?
A: Steam roof cleaning uses controlled heat at low pressure to lift and remove contamination without blasting the roof. Soft washing uses specialist cleaning solutions applied at very low pressure, allowing the product to break down organic growth while minimising stress on the roof surface. In many cases we use a combination, based on the tile type, contamination level and the results you want.
Q5) How long will roof moss removal last?
A: Every roof is different, but the key to longer-lasting results is not just scraping moss off. After removal, a professional biocide and moss inhibitor treatment helps reduce regrowth. On many roofs, this can help keep growth under control for up to 12 months, particularly when paired with sensible maintenance like clearing gutters and trimming back overhanging vegetation where possible.
Q6) Can you remove lichen as well as moss?
A: Yes. Lichen is often the stubborn part: those white/grey/black marks that bond tightly to tile surfaces. Basic moss scraping won’t fully deal with it. A professional clean typically requires the right combination of low-pressure cleaning and follow-up treatment so the lichen is killed and gradually releases from the tile surface over time.
Q7) What does your roof moss removal process involve?
A: A typical job includes: protecting the area with sheeting to catch debris, covering downpipes to reduce blockages, manual moss removal with specialist tools, low-pressure steam and/or soft washing, then a professional biocide treatment. Safety is always the priority and where required we provide risk assessments and method statements and use appropriate access equipment.
Q8) Are your products safe for pets and plants?
A: We use biodegradable products intended to be safe for people, pets and the environment when used professionally. We still take common-sense precautions: we advise keeping pets indoors during application, we protect planting where needed and we manage rinsing carefully. If you have ponds, sensitive planting, water butts or a particularly delicate area, tell us in advance and we’ll plan around it.
Q9) Do you clean gutters as well, or just roofs?
A: We do both. Gutters are often the “hidden cause” behind damp patches, staining and overflowing water. Our gutter cleaning service removes debris and dirt, flushes downpipes to confirm flow and we can advise on repairs or replacement if sections are beyond repair. We work on residential and commercial properties across Peterborough and surrounding areas.
Q10) How often should gutters be cleaned?
A: Most homes benefit from at least one clean per year, and many benefit from two: once after autumn leaf fall and again in spring after winter storms. If you have overhanging trees, frequent moss build-up or you’ve recently had roof moss removal, you may need more frequent checks to prevent downpipe blockages.
Q11) Do you repair or replace guttering?
A: Yes, where necessary. If we find joints leaking, sections sagging or damage that can’t be solved by cleaning, we can replace guttering where required. The goal is not simply to “clean and leave”, but to get your roofline draining properly so the problem doesn’t keep repeating.
Q12) Can you remove graffiti from brick, render and shutters?
A: Yes. We remove graffiti for residential, commercial and industrial customers. The method depends on the surface and the type of graffiti (paint, aerosol, marker or etching). We invest in professional equipment and cleaning solutions and we work to remove the graffiti while reducing the risk of surface damage and keeping environmental impact in mind.
Q13) What if the graffiti is etched into glass or a hard surface?
A: Etching is different from paint. Some etched marks can be improved substantially, but the final outcome depends on depth and surface type. If a surface is physically damaged, removal may involve polishing or restoration rather than “cleaning” alone. We’ll be honest about what’s achievable and what options make the most sense.
Q14) Do you provide risk assessments and method statements for commercial jobs?
A: Yes. We routinely perform risk assessments and can provide method statements when required, which is especially important for commercial, industrial, public-facing and council-type work. It helps keep your site compliant and ensures everyone is clear on access, safety controls and how the work will be completed.
Q15) Are you insured and trained for working at height?
A: Yes. We are fully insured, and we are IPAF registered for work at heights. That matters for roofline work and higher access jobs because it’s not just about getting the result, it’s about doing it safely and professionally.
Q16) What areas do you cover outside Peterborough?
A: We’re based in Peterborough and cover Cambridgeshire widely, plus surrounding counties including Lincolnshire and Northamptonshire. If you’re in places like Whittlesey, Yaxley, Stamford, Market Deeping, Huntingdon, March, Ely, St Neots or nearby areas, we can usually help—just ask and we’ll confirm availability.
Q17) Do you clean driveways and patios too?
A: Yes. Our steam cleaning service is ideal for driveways, patios, paths and decking where organic build-up, grime and algae have made surfaces look tired or slippery. Steam cleaning helps lift contamination without damaging the surface, and where needed we can re-sand block paving after cleaning to restore the finish.
Q18) What is soda blasting and when is it used?
A: Soda blasting is a gentle abrasive cleaning method using sodium bicarbonate (soda crystals) propelled with compressed air. Because the media is relatively soft and water-soluble, it’s often used for sensitive restoration and stripping tasks—such as paint removal, heritage work and some forms of surface cleaning—where you want effective results without harsh chemicals or aggressive abrasion.
Q19) Can you work on heritage or listed buildings?
A: Yes. Heritage cleaning needs care and proper assessment, because older stone, brick and timber can be damaged by the wrong approach. We select methods based on the surface and the building’s condition, often using gentle physical cleaning (including steaming) and controlled processes designed to preserve the substrate, not just make it look cleaner.
Q20) How do I get a quote and what do you need from me?
A: You can get a fast quote by phone or email and, if needed, we can view the property to provide a free, no-obligation quote. To help us quote accurately, tell us: the service required (roof moss, gutters, graffiti, driveway etc.), property type, any access issues and (ideally) a few photos. Then we’ll confirm the safest method and price.
Contact Peterborough Ecoclean
Call 01733 349287 or 07884 324359
Email info@peterboroughecoclean.co.uk
Address: 64 Portchester Close, Park Farm, Stanground, Peterborough, Cambridgeshire, PE2 8UP
Hours: Mon–Fri 8am–8pm, Sat–Sun 8am–5pm
